File your request
Fill in the form: we generate a reference number and prepare the message for you to send by email to info@baronaenterprise.com or WhatsApp. The form does not store your data on the site; we receive it when you send the message.
Response times
| Type | Maximum time |
|---|---|
| Receipt confirmation with the reference | 1 business day |
| Requests, complaints, claims and suggestions about services | 15 business days |
| Personal data requests (access) | 10 business days (extendable by 5) |
| Personal data claims | 15 business days (extendable by 8) |
Times are counted from the business day after receipt. If we need more information, we will ask for it and the time will run from when we receive it.
Other channels
- Email: info@baronaenterprise.com
- Phone and WhatsApp: +57 324 669 4053
- Hours: Monday to Friday, 8:00 AM to 5:00 PM (Colombia time)
If you are not satisfied with our answer, you may go to the Superintendence of Industry and Commerce (SIC). For Barona Contable and Barona POS you can also use each product’s own PQRS channel on its website.
